Legal
Privacy Policy
Last updated: May 2026
PureNest Family ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy law.
Information we collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes your name, email address, shipping address, phone number, and payment information (processed securely by Stripe — we never store card details). We also collect usage data automatically, including your IP address, browser type, pages visited, and how you interact with our site.
How we use your information
We use the information we collect to process and fulfill your orders, send order confirmations and shipping updates, respond to your questions, improve our products and website, and send marketing emails (only with your consent — you can unsubscribe at any time).
How we share your information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business: Stripe for payment processing, shipping carriers for order delivery, and email service providers for transactional and marketing communications. All service providers are bound by confidentiality agreements.
Cookies
We use cookies to keep you signed in, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work correctly.
Your rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections, and withdraw consent for its use. To exercise these rights, contact us at privacy@purenest.ca.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order records are kept for 7 years as required by Canadian tax law.
Contact us
If you have questions about this policy or how we handle your data, contact our Privacy Officer at privacy@purenest.ca or write to: PureNest Family, Toronto, ON, Canada.